Book your flights with us, short and long haul, as part of a package or stand alone. We'll always look to get you the best deal.
From quirky, small boutique city hotels to 5 star luxury resorts and everything in between. We can book them for you.
Do you want to go on a tour or attend an event? We can also arrange them for you so you don't have to worry.
Every flight, hotel, and experience we book as part of your holiday is hand picked by us just for you.
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Bookings made with Travieo are financially protected
The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers.
The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to our members is protected by the Travel Trust Association. To find out more about the Travel Trust Association, go to: www.traveltrust.co.uk/ConsumerWebZone
TTA member number U7562
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
We collect certain information or data about you when you use Travieo
By submitting your personal data, you agree to this.
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data.
We have procedures and security features in place to try and keep your data secure once we receive it.
You have the right to see how we process and hold your data, you can find out what information we hold about you and request to see the information. You can request us not to use any of the information we collect, although is may be necessary to make or complete bookings.
You have the right to request your data to be rectified if it’s incomplete or there is an error. Once rectified you can request to see the updated data.
You can request us to delete or remove your personal data at anytime, however if you have a future booking with us it maybe necessary for us to keep your data until your booking is complete. Please see article 17 of the General Data Protection Regulation (GDPR).
You have the right to request we cease processing your data, if;
Where you have consented to us processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
You have the right to object to our processing under certain circumstances. For example, you can object to direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics.
Travieo only collects the personal information require to complete your booking for you and your travel companions. The information collected includes passenger names, gender, date of birth, passport details. Other travel requests can require the provision of personal health data to facilitate certain assistance on aircraft and at airports, or dietary requests which may disclose religious beliefs.
Travieo shares your data with their suppliers, only if they are providing a service as part of your booking.
Travieo only retains your email address and personal details provided as part of your booking for regulatory and accounting reporting purposes.
If at anytime you wish to update or delete your data with us, please email firstname.lastname@example.org
We want the services we provide on our website to be easy, useful and reliable, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
If you'd like to learn how to remove cookies set on your device, visit: allaboutcookies.org
These booking terms and conditions govern all bookings that you make with Travieo Limited ("Travieo"). Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to you (“you”) and your (“your”) include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
A package is a combination of at least two of the following: (a) transport; (b) accommodation; and/or (c) another service forming a significant part of your holiday, booked at the same time at an inclusive price and for which full payment is made to Travieo.
When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither Travieo nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations.
Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements).
If you book Individual Components or Package Holidays with Travieo, Travieo will make the booking as agent for the relevant supplier(s) (e.g. the airline, hotel supplier or Package Holiday Organiser) and Travieo will arrange for you to enter into a contract with the applicable supplier. Your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request. As an agent Travieo accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier.
Any cancellation or amendment request must be sent to Travieo in writing and will not take effect until received by Travieo. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you will have to pay an Amendment Fee per person which will be notified at the time of change as well as any applicable cancellation charges.
Air Ticket Refund: Many airline tickets are paid for in full at the time of booking and in case of cancellation, unless otherwise stated, they are non refundable, non changeable and non re-routable. In respect of any alteration to an APEX ticket or certain other special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and as such will not refund any monies. Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable.
Other Individual Components: For all other Individual Components, unless your confirmation invoice or the supplier's terms and conditions specifies different cancellation charges, the charges below shall apply:
Prior to Balance being collected: Deposit Only
After Balance has been paid: 100% of the cost of the Individual Component
You will be notified of the exact charges at the time of amendment or cancellation.
Travieo will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let Travieo know your choice within the time frame Travieo stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. Travieo accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
Your contract is with the supplier and its booking conditions apply. As agent, Travieo accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. Travieo accept no responsibility for any information about the arrangements that Travieo pass on to you in good faith. However, in the event that Travieo are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). Travieo do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
All services offered are subject to availability. Fares are not guaranteed until they are ticketed. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which you give Travieo is accurate and that information which is given to you by Travieo or any of our suppliers is passed on to all members of your party.
When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until Travieo accept your booking and Travieo receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question. Please ensure that the names given are the same as in the relevant passport.
Bookings made online: If you book online, you must provide Travieo with all the information which Travieo require. Online bookings are processed automatically and it is your responsibility to ensure that all the information you provide including but not limited to the travel details is accurate and correctly entered online; that you make the right selection of flights, hotels, or any other arrangement you book with Travieo; that passenger information is entered as it appears on the passport. Travieo hold no responsibility for any discrepancy whatsoever in the information that you provide or the way it is entered online. You agree that any such discrepancy/error while entering the information or while selecting the arrangements may lead to additional costs which will be borne by you. You must also ensure that the credit or debit card you are using is your own (or, subject to our acceptance, if it is a third party's you have their express authorisation, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with Travieo. When Travieo receive and accept your booking Travieo will process it (subject to availability) and debit payment from you. A confirmation e-mail and invoice will be sent to you. Travieo do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components after you have submitted your booking request nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.
Bookings made by telephone: If you make a booking by telephone you must provide Travieo with all the information which Travieo require. You must also ensure that all information which you provide is accurate and that passenger information is provided as it appears on the passport. You must also ensure that the credit or debit card you are using is your own or, subject to our acceptance, if it is a third party's you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with Travieo. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. Travieo do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components until you make the payment and the same is confirmed. If Travieo accept your booking Travieo will process it (subject to availability) and debit payment from you. From this point cancellation charges will apply. Travieo will send you a confirmation and/or e-ticket and invoice. As soon as you receive the confirmation and/or e-ticket and invoice, please check the details carefully and inform Travieo immediately if anything appears to be incorrect as it may not be possible to make changes later. Any changes to the booking after it has been made will attract additional cost payable by you including charges of the suppliers as well as administration fee as applicable.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, Travieo will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to Travieo for arrangements will be held on behalf of the supplier(s) concerned.
You must pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive the confirmation invoice. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra "booking charge" applies this will have been advised at the time of booking. All cheque payments require 7 days to clear. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. Please note Travieo do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery.
You are responsible for checking all passport, visa and health requirements and ensuring your travel documents are in order.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check the up-to-date position in good time before booking/departure. Travieo accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office. Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check www.uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure.
Up to date travel advice and entry requirements can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk
Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. As per Foreign and Commonwealth Office (FCO) you should visit your health professional at least 4 to 6 weeks before your trip to check whether you need any vaccinations or other preventive measures. Country specific information and advice is published by the National Travel Health Network and Centre on the TravelHealthPro website and by NHS (Scotland) on the fitfortravel website. Useful information and advice about healthcare abroad is also available on the NHS Choices website. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip. Travieo advises that you seek advice on recommended vaccinations and precautions from a health professional - either a GP, a practice nurse, a pharmacist or a travel health clinic - ideally at least eight weeks before departure.
Travieo do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse Travieo in relation to any fines or other losses which Travieo incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
If you have any special requests, please advise Travieo at time of booking. Although Travieo will endeavour to pass any such requests on to the relevant supplier, Travieo regret Travieo cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise Travieo in writing before of booking giving full details. Regrettably, many overseas destinations do not have even basic facilities required by disabled travellers. If Travieo feel unable to properly accommodate your particular needs, Travieo must reserve the right to decline/cancel your booking, and charge any applicable cancellation charges.
You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify Travieo against any claims (including legal costs) subsequently made against Travieo as a result of your actions. Travieo expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, Travieo reserve the right to terminate your arrangements without notice. In this situation your total booking with Travieo, including your return transportation arrangements, will immediately cease and Travieo will not be responsible for paying any costs, expenses, refunds or compensation.
It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. Travieo and/or our representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any liability to you for any refund and legal claim.
Travieo will not pay you compensation and will not be held responsible, if Travieo has to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. You can check the current position of any country by telephoning the Foreign and Commonwealth Office's Travel Advice Unit on 0845 850 2829.
Adequate travel insurance is a condition of your contract with either Travieo or the supplier in question, as applicable. You may take the holiday insurance offered by Travieo or arrange it independently. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. When arranging insurance from a source other then offered by Travieo, you must provide Travieo with written details of the policy and sign an indemnity form on behalf of yourself and all members of your party absolving Travieo and our overseas agents /representatives, of any liability for any costs that may arise which otherwise would have been met by the insurance claim.
Travieo reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.
Where Travieo are acting as agent, the contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
If you wish to complain when you return home, write to the supplier. You will see the name and address plus contact details in any confirmation documents Travieo send you. Travieo will of course assist you with this if you wish - please contact Travieo.
Where you have booked a package holiday with Travieo, please inform the relevant supplier (e.g. your hotelier) immediately and contacting Travieo on the numbers listed on our website. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing Travieo giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and complete a report form whilst in resort. If you fail to follow this simple procedure Travieo will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Travieo are a Member of TTA, membership number U7562. Travieo are obliged to maintain a high standard of service to you by TTA's Code of Conduct. In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary.
All complaints are dealt with in writing. Should you feel the need to make a complaint about one of our Members, please detail the matter in writing and post it to:
Travel Trust Association
2 Crown Square
Please enclose copies of any previous correspondence that you may have had with the company and any paperwork that is at all relevant e.g. receipts, invoices, etc.
Upon receipt Travel Trust Association will act as an independent intermediary in your grievance with Travieo and shall liaise between both parties. Should the response that you receive from the Member not be satisfactory, we can then offer you an arbitration service. The arbitration service is administered and managed independently from Travel Trust Association and the Travieo.
Travieo provide financial security for Packages and ATOL protected flights through our ATOL Licence (number T7628) issued by the Civil Aviation Authority, or the ATOL of the flight supplier which will be provided to you at the time of booking.
When you buy an ATOL protected flight or Package from Travieo you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Travieo or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither Travieo nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If Travieo, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against Travieo, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with Travieo or the applicable supplier. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb, and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice or we will be entitled to assume that you will pay the surcharge. Any surcharge must be paid within the balance of the holiday cost or within 14 days of the issue date on the surcharge invoice (whichever is later).
This contract is governed by the English Law, and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of England. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland.
Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.
Travieo are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.
In relation to flights, an infant must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of IATA's published fare.
Please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises Travieo are unable to accept responsibility for any costs incurred.
In accordance with EU regulations Travieo are required to bring to your attention the existence of a 'Community list', which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at www.ec.europa.eu/transport/modes/air/safety/air-ban_en.
Travieo reserve the right to change the airline in the event that the airline is blacklisted under the EU regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.
You must telephone Travieo or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. Travieo will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.
Travel documents will be sent by email. It is your responsibility to check that all travel documents issued are correct. Any inaccuracies must be notified to Travieo immediately. If you do not contact Travieo immediately Travieo cannot accept any liability and any changes may incur additional cost as applicable. The address for sending all documentation will be that given at the time of booking unless requested otherwise. Travel documents will not be sent until Travieo receive the full payment in the cleared funds. Documents will normally be sent 7 days before departure. Sending travel documents by post or fax is subject to company's discretion and will involve additional cost. In the event of travel document lost or delayed in delivery, it will be your responsibility to pay additional expenses incurred by Travieo to arrange and send duplicate travel documents. Late Bookings May also require Special/Courier delivery of documents in which case Travieo will tell you the charges at the time of booking.
Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes.
If you are holding a ticket(s) on an airline which fails due to insolvency and has ceased flying, the money you have paid for your ticket(s) may be lost. As part of the requirements under our ATOL licence issued by the Civil Aviation Authority to protect our customers, Travieo undertake to ensure that, should this happen, our customers receive compensation for their loss to the extent referred to below. In the event of a scheduled airline failure as a result of an insolvent winding-up: prior to commencement of a passenger's trip, all monies paid by the passenger either as a deposit, or as the case may be, as the price for the scheduled airline ticket(s) will be refunded to the passenger in full; or After the passenger's trip has commenced: the sum equivalent to the price paid for the ticket(s) for such scheduled airline flights forming part of the trip as were cancelled as a direct result of the airline failure will be refunded to the passenger in full; or if the trip is curtailed forthwith upon the airline failure, the cost of direct return transportation to the United Kingdom to a similar standard to that originally booked as part of the trip, such return flight commencing at the point of curtailment of the trip as the direct result of the airline failure.
As a fee for our administering both the claims and/or the repatriation of passengers Travieo will charge each customer a nominal administration fee for this service. This fee forms part of the cost of each airline ticket purchased from Travieo and is not optional.
Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier without additional costs; (c) Receiving a full refund; or (d) Some other right or remedy.
If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) Travieo will do our best to notify you on behalf of the carrier.
Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant supplier's decision will be final and amendment charges may apply.
It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by Travieo.